If you Google, “NSW Health Care Complaints Commission,” one of the things you learn from the results it that 51 of the people of NSW have provided Google reviews on it. These can be read by clicking on this link.
This is what appears, exactly:-
From this, readers could be excused for thinking that those providing these reviews have given the Commission an average of 1.3. stars out of 5 – but this isn’t actually the case. The way in which Google reviews work is that those providing reviews HAVE to provide 1 star out of 5, and having provided this 1 star out of 5, it’s then a matter of how may stars out of 4 they give – in a sense the first star doesn’t count. So that, in fact, the Commission gets an average 0f .3 of a star out of 4, in other words, significantly less that 1 out of 10.
It would be interesting to see how any of these people would react if they were asked, “Why did you provide a 1 out of 10 rating for your experience in making a complaint to the HCCC?” But this is not going to happen – no one in the whole Berejiklian Government is cares.
In the real world, Sue Dawson, wh0 was first made the Commissioner in December, 2015, would have lost her job years ago. But, in the Berejiklian Government world, she was actually reappointed for another 5 years last October.